Add your greeting to RingCentral

Which files to use

Use the MP3 files from your greeting pack. For a phone menu, use the menu files: the welcome and options files plus one file per key. For a single greeting, use greeting.mp3. The README.txt in your pack says which file goes where.

Where to click

1. For your company greeting or voicemail greeting, open the greeting and choose to import a file. Pick your greeting.mp3 file.
2. For a menu, open the Auto-Receptionist and go to the Prompts Library tab. Import each menu file.
3. Under IVR Menus (RingCentral's name for a phone menu), set each key to play its file.

RingCentral plays the company greeting during business hours only.

We're still confirming this step with a real account. If what you see is different, email support@voicemenus.com and we'll update this page.

When your greeting changes

We email you when new files are ready. Download them from the VoiceMenus app (they have the same names), upload each one in the same place, then delete the old one.

Stuck?

Email support@voicemenus.com with the name of your phone system and what you see on the screen.